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Return and Refund Policy for Customized Products

At Voitex, we pride ourselves on crafting customized products tailored to your specific needs and preferences. Due to the unique nature of these items, our return and refund policy for customized products is as follows:

Eligibility for Return

Customized products can be returned only in the following situations:

  • Incorrect Shape or Size: If the product does not match the shape or size specifications you provided at the time of order.

  • Incorrect Color: If the product color does not match the options you selected during the ordering process.

  • Fit Issues: If the item does not fit according to the measurements or size details you provided.

Non-Eligible Products

Products that do not fall under the above categories are not eligible for return or refund. This includes:

  • Issues related to personal taste

  • Minor color variations that do not significantly deviate from your specifications

  • Any other reasons not due to error on our part

Return Process

  • Contact Us: To initiate a return, please reach out to our customer service team within 7 days of receiving your product.

  • Provide Evidence: Include a detailed explanation of the issue, along with photographic evidence to support your claim.

  • Review and Instructions: Our team will review your claim and, if approved, provide instructions on how to return the product.

Refund Policy

  • Inspection and Approval: Upon receiving and inspecting the returned product, we will confirm if it qualifies for a refund.

  • Processing Time: Eligible refunds will be processed to the original method of payment within 7 business days of receiving the returned item.

Exchange Option

In some cases, we may offer an exchange instead of a refund, subject to our production schedule and the nature of the product.

Customer Responsibility

It is the customer's responsibility to provide accurate specifications and measurements at the time of ordering. We are not responsible for errors in customer-provided information. To ensure all products fit your car, we will contact you once you make the order to clarify all details. Our main goal is customer satisfaction.

Refund Process

The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process and will be made using the original method of payment.

Contact Us

Customer Support 24/7

  • Phone: +38 (096) 889-59-33

  • E-mail: info@voitex.store

Thank you for choosing Voitex. For any further questions or clarifications, please reach out to our customer service team.